I messed around for a while and uninstalled the antivirus software, which cured my Skimmer dilemma but I couldn't figure out how to make VSPkit auto again. So I put out a smoke signal on the alpha group reflector and Tim W4TME suggested opening a Help Desk ticket. I never used this service before. Let me tell you the result was fantastic!
To open a ticket you go to the Flex website and click on the menu at the upper right and go to support>HelpDesk
Once there click submit a request
You need to be registered with Flex. If you aren't just go to sign in and run through the registration procedure. Once logged in you will get a form that allows you to identify your system and state the problem. Here was my statement and Tim's response:
Note the timestamps My request 14:57, his response 15:10.
I didn't have teamviewer so I went to teamviewer website, and downloaded the latest version.
I installed under "basic" There is a choice that will allow a remote station login unattended but I decided to not set that up. I opened the program
The program provides a password and ID but I edited those out for the purpose of the post. Next I sent Tim my phone # and by 15:15 he was on the line. He entered my ID & PW and we were on the air. He was able to remotely control my computer.
He clicked up windows explorer and right clicked on my computer
and clicked manage
and went to services and applications and clicked on services
and scrolled down to Virtual Serial Support Kit and clicked which brought up the window with the arrow. He changed the drop down to automatic
He then tabbed over from general to recovery and made recovery look like this
And there ya go by 15:20 I'm all fixed. We exchanged pleasantries for a couple minutes and then he was GONE...who was that masked man?
Impressive!! My thanks to Mr Tim!!
73 W9OY
